RMIT Online Graduate Kym Hill recently used a short period between full time jobs to up-skill and deepen her knowledge of CX by completing the Customer Experience Strategy and Design Future Skills short course.
Over the past five years, Kym has specialised in marketing and communications roles in local government organisations, and recognised a need to deepen her knowledge and skillset in CX after “holding a customer experience project management role”. Kym has been able to apply the skills she acquired through studying in a new role at a city council in Queensland. We spoke to Kym about the need to Up-skill, What it's actually like to study online and what advice she has for others who want to work in CX.
Why did you decide to study Customer Experience Strategy and Design at RMITO?
Customer Experience (CX) is a growing area of interest for large organisations in Australia, with customer centricity a hot topic in the public sector organisations that I’ve worked in.
Over the past five years, I’ve specialised in marketing and communications roles in Local Government organisations, recently holding a customer experience project management role at a council in Queensland. After that, I had a period of time where I was not working full-time and I chose to take advantage of the time I had available to build my skillset even further in CX.